FAQ / Help
Find answers to frequently asked questions. You can also use search to find exact match to your question.
My hip & Profile
How can I change my personal information?
You can do so by clicking on the "Edit Profile" link option in the dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there you can open a number of areas regarding your personal information and preferences. Be sure to click the “Update” link at the bottom of each page after you make a change.
How do I make sure that the correct city is in my profile?
Some zip codes/postal codes cover more than one city. You can change the city listed in your profile by going to the "Edit Profile" option in the dropdown menu (or in the extended toolbar on the mobile version) located on the right side of your screen when you're logged in. From there, click on the "My Profile Description" link and select the correct option from the drop-down menu, or enter your zip code manually. to press "Update" after you make the change.
How do I modify my gender if it is incorrect in my profile?
You can change the gender in your profile by going to the "Edit Profile" option in the dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there, click on the "My Profile Description" link and select the right option from the drop-down menu. to press "Update" after you make the change.
How can I update my preferences?
You can change your preferences by going to the "My " option in the dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there, click on the "Messaging Filter" link. to press "Update" after you make changes.
My is not working or I forgot my .
If your is not working:
We suggest copying and pasting your . Please be sure that your browser's cookie settings are no higher than medium-high. Also, try emptying your browser's cookies and temporary files.
If none of these solutions work, or if you simply , you can reset it by clicking on “?” when you go to sign in on the website. You will be prompted to enter the email address you listed with us. After this step, you will receive an e-mail containing a link that will reset you . Click on it and type in a new .
How do I change my email address?
You can change your email address by going to the "My " option in the dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there, click on the "Change E-Mail" link and enter your new email address. to press "Update" after you make the change.
It doesn't seem to save my profile information after I enter it.
Please be sure to click the Update button at the bottom of each page you complete.
Why was something in my profile rejected?
There are a number of reasons why something you added to your profile was rejected.
- You used offensive or abusive language
- You didn't fill out the field properly
- You included an email address, phone number or home address (we do not permit this for safety reasons).
Why do you need so much information?
In order to best find your match, as well as let your match find you, we ask as much information about your personality and views on life as possible. Think about it this way, if you were going to go on a blind date, you would want to know a bit about the person you're going to go out with... right? This allows us to become the friend who's matching you and your date up, while at the same time giving you thousands of options to pick and choose from.
P.S. Having a photo of yourself (smiling) helps a lot.
How can I change my ?
To change your , click on the "My " option in the dropdown menu (or in the extended toolbar in the mobile version) located on the right side of your screen when you're logged in. From there, click on the "Change " link.
You will be asked for to choose a new (which you will need to retype a second time to make sure you didn't make a mistake).
How do I reactivate my old ?
To reactivate your profile , just to the site and enter your name and .
How can I , deactivate or permanently delete my personal data and information?
To manage your personal data and information, visit Data Management , which is in My -> Data Management section or just click here.
hip and Billing
What does a free hip give me?
Your free hip will allow you to create a profile, photos, search for other singles in your area, and receive/send flirts. We are expanding and adding new features all the time.
Where is my billing history?
To view billing history click here
How will my charge appear on my credit card or bank statement?
This is how your charge will appear in your credit card statement: campay24.com
How much do you charge for a hip?
We now offer a various selection of pricing options and the ability to accept various foreign currencies for hip. Please to your and select Upgrade from the navigation bar to see our current pricing. Note: for your convenience our system will auto re-new your subscription until cancelled. If at any time you want to stop your subscription, please our customer team. Our goal is to keep you as an active happy part of our online community. If you have any questions or concerns, please let us know.
My credit card keeps getting declined
Please check with your card issuing bank to make sure that they are not blocking the transaction or try a different credit card.
When is my next payment?
You need to to your profile, choose "My " and "Subscription status". There you will be able to see the date of your next renewal.
How come I was billed twice for this month?
On the form it states, if you do not cancel by the time your trial period ends, your hip will recur to a 30 day hip at after the trial period. We apologize if you missed that on the form. Please let us know if you have any further concerns or are unclear about anything.
Why can't I complete the form?
Please be sure your browser's cookie settings are no higher than medium-high. Also, be sure your entries do not contain anything other than letters and standard punctuation marks.
Is this a free site?
The basic service is free. As a free basic member, you can create an , your profile and photos, send up to 10 flirts to 10 different , and search our database for to see if we have anyone in your area or of interest to you. This is all available before you pay a cent. If you decide that you would like to upgrade, then yes, there is a fee.
Who can I about my paid hip?
You can reach us via Live chat on livecampay.com or email us through our " us" link at the bottom of the website page. We will be happy to help you with any question you might have.
How do I deactivate my free ?
Warning!
- Paid , if You deactivate your profile, you will lose all your Paid features unless you re-activate it before your hip expires!
- Plus , if you deactivate your profile, you will lose all your Plus features even after reactivation.
If you want to cancel your FREE Non-Paid , you can proceed to "Deactivate " page
Deactivating your means that no one will be able to see your profile and you will no longer receive messages from any other .
How do I cancel my paid hip?
To cancel your paid subscription click here or visit livecampay.com
If your subscription is made with CCBill Payment Services, in order to cancel it, please CCBill's Consumer department - https://.ccbill.com/
Miscellaneous
Can I from outside the United States?
Yes, at this time we are setup to accept from every country.
Online safety tips
THE FIRST ONLINE ENCOUNTERS
Be careful about the information you give out. Never supply your last name, outside email address, personal website address, home address, phone number, place of work, or other identifying information in your profile or in your initial emails. If anyone tries to pressure or deceive you into revealing personal information, stop corresponding with them.
AS YOU GET TO KNOW EACH OTHER
Trust your feelings, move cautiously, and choose carefully. As you correspond, be on the lookout for strange behavior or inconsistencies. Ask questions and be sure you are satisfied with the answers. If you think someone is lying, they probably are. Take note of conversation topics. If a person tends to steer the conversation towards unwelcome themes, walk away. Take all the time you need before moving to a more personal relationship.
WHEN THERE'S MUTUAL INTEREST
Photos can help you get a more accurate idea of who someone is. Get pictures of your new friend in different settings at work, at play, etc. Let the other person win your trust gradually. Don't confuse interest with trust. Your new friend should gain your confidence through consistently honorable, forthright behavior. Don't become prematurely personal or intimate with someone. In the desire to find companionship, it is very easy to lead yourself to believe know someone better than you really do, so take your time.
CONTINUED CORRESPONDENCE
Talking by telephone can give you a better view of your friend's personality, social skills, and character. Call from a pay phone or a phone with Caller ID blocking until there is absolute trust. Listen to the person you are getting to know, and pay close attention to both what they say and what they do. Ask questions and be sure that you are satisfied with the answers.
THINKING ABOUT MEETING IN PERSON
Meet when YOU are ready - do not be pressured into it! Any kind of pressure to meet should be a big red flag to you - do not tolerate it, and don't be afraid to change your mind about meeting. If someone argues about meeting, finds flaws in your thinking, or pressures you, DON'T meet with them. A sensitive person will always understand the risk involved with online dating, and will respect your caution.
THE MEETING
Double or group date for your first meeting. Always tell someone where you are going and when you will return, and leave your date's name and phone number with that person. Never have your date pick you up. If you decide mid-date to go somewhere else, drive yourself. Meet in a safe, public place. DO NOT meet in your residence or theirs. Be safe now. There will be time for solitude later.
When meeting outside your area: If you're flying in, make your own transportation and lodging reservations, and keep them to yourself. Don't meet your date at your hotel. If the meeting location chosen seems unsafe or inappropriate to you, go back to your hotel. Always make sure someone knows your plans and has your information. If possible, carry a cell phone at all times.
Be concerned if your date never introduces you to colleagues, friends, or family, or if they look very different from photos posted online.
To review our click here
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